Frequently Asked Questions

Practical answers about choosing tackle, ordering and delivery from PPFA.

Choosing fishing tackle

How do I ask PPFA for product advice?

Tell us your target species, fishing method, typical depth and current, and the rod, reel, line or lure already in your setup. The more useful context you give us, the easier it is to narrow down a suitable option. Contact PPFA about your setup.

How should I choose jig weight?

Use the lightest weight that still gives you good line and jig control. Move up in weight when depth, current, drift or line angle makes it difficult to stay in the intended zone. Check the jig weight against your rod rating before fishing.

Do PPFA jigs include hooks?

No. PPFA jigs do not include hooks unless the product page explicitly states otherwise. Browse hooks and assist hooks separately.

How do I choose a replacement hook?

Do not choose by the hook-size number alone. Compare the existing hook dimensions, lure clearance, balance and freedom of movement before changing sizes.

Orders and prices

Are prices shown in Singapore dollars?

Yes. Prices for the Singapore store are shown in Singapore dollars. Eligible automatic promotions are applied in the cart or at checkout according to their stated terms.

Can I change or cancel an order?

Contact us as soon as possible with your order number. We will try to help before packing or dispatch, but changes cannot be guaranteed once an order has entered fulfilment.

Which payment methods are accepted?

The available payment methods are shown securely at checkout.

Singapore delivery and pickup

How much is delivery?

Standard Singapore delivery is S$4.90. Delivery is free when the order subtotal is S$35 or more after discounts.

How quickly will my order be sent?

Orders are normally processed within one business day. Standard delivery is estimated at 3–5 business days after dispatch. See the Shipping Policy for details.

How do I track my order?

We send tracking details after dispatch when they are available. See Order Tracking for the steps and what each status means.

Can I collect my order?

Pickup is by prior arrangement only. Contact PPFA on WhatsApp to agree on a collection time before travelling down.

Returns, damage and warranty

What is the return period?

Contact us within 14 days of receiving an eligible item. The item must be unused, unworn or unwashed, and in its original packaging. Review the Return & Refund Policy before sending anything back.

What if my order is damaged, faulty or incorrect?

Contact us within 48 hours of delivery with your order number, a description of the issue and clear photos of the product and parcel. Keep the packaging while we review the case.

Do products include a warranty?

PPFA does not provide a product warranty. This does not exclude rights or remedies that cannot legally be excluded under Singapore law.

Support

When will PPFA reply?

Support is handled during Singapore business days and working hours. We normally aim to reply within one business day, although responses may take longer when the team is away fishing.

Ask PPFA about an order or fishing setup