Refund policy

Return & Refund Policy

Last updated: 13 August 2026

Return period

You may request a return within 14 days after your order is delivered.

Return eligibility

To qualify for a change-of-mind return, the item must be unused, unworn, unwashed and in the same condition in which it was delivered. It must include its original packaging, tags, instructions and supplied accessories.

Fishing tackle that has been cast, placed in water, rigged, exposed to saltwater or otherwise used cannot be returned. Sealed packets of hooks, swivels, split rings, line and other terminal tackle cannot be returned after opening. Gift cards are non-refundable.

Clearance items and products marked final sale are not eligible for change-of-mind returns. This does not affect your rights if an item is faulty, damaged on arrival or incorrectly supplied.

How to request a return

Contact PPFA before sending or bringing back an item. Include your order number, the item you want to return and the reason for the request.

Email: ppfasingapore@gmail.com

Return address:
Pure Passion Fishing Adventure
1 Kaki Bukit Road 1
Enterprise One #03-20
Singapore 415934

Returns and drop-offs must be authorised first. For an in-person return, arrange a time through WhatsApp before travelling to the shop. Items sent or brought back without prior approval may not be accepted.

Return delivery costs

For an approved change-of-mind return, the customer is responsible for the return delivery cost. Use a tracked service and pack the item securely. Original delivery charges are not refundable.

If PPFA supplied an incorrect item, or the item is faulty or damaged on arrival, PPFA will provide the appropriate return or resolution instructions.

Damaged, faulty or incorrect items

Inspect your order promptly after delivery. Contact PPFA within 48 hours if the parcel or product arrives damaged, faulty or incorrect. Include your order number and clear photographs of the external packaging and affected item. Keep the packaging while the case is being reviewed.

Slight variations in colour, finish, weight or dimensions that fall within normal manufacturing tolerance are not necessarily defects.

Exchanges

We do not process direct exchanges. Once an approved return is completed, place a new order for the replacement item.

Refunds

We will notify you after the returned item has been received and inspected. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund.

If more than 15 business days have passed since PPFA approved the refund, contact ppfasingapore@gmail.com.

Warranty

PPFA does not provide a product warranty. This does not exclude rights or remedies that cannot legally be excluded under Singapore law.