Shipping policy
Shipping Policy
Last updated: 12 August 2026
Singapore delivery
We currently deliver within Singapore only.
Standard delivery costs S$4.90. Standard delivery is free when the discounted merchandise subtotal is S$35 or more. The free-delivery threshold is assessed after product discounts and before shipping charges.
Orders are sent with tracking. The tracking details are issued after dispatch.
Processing time
Orders are normally packed and dispatched within one business day, excluding weekends and Singapore public holidays.
PPFA is also an active fishing-trip business. If the team is away fishing and processing will take longer than usual, we will contact affected customers.
Delivery estimate
Standard delivery is estimated at 3–5 business days after dispatch. Delivery times are estimates rather than guarantees and can be affected by carrier delays or circumstances outside PPFA’s control.
Delivery address
Customers are responsible for providing a complete and accurate delivery address. If you notice an error, contact PPFA as soon as possible. We cannot guarantee that an address can be changed after an order has been dispatched.
Tracking and delivery issues
If tracking has not updated within a reasonable period, or your parcel has not arrived within the estimated delivery window, contact PPFA with your name and order number so we can check with the carrier.
Self-collection
Self-collection is available by prior arrangement only. Contact PPFA through WhatsApp to agree on a collection time before travelling to the shop. Please do not arrive without an appointment.
Damaged parcels
If an order arrives damaged, contact PPFA within 48 hours of delivery and provide your order number, photographs of the external packaging, and photographs of the affected item. Keep the packaging while the case is being reviewed.
Returns
Returns are handled under PPFA’s Return and Refund Policy. Delivery charges are not refundable unless the item is faulty, damaged on arrival, or incorrectly supplied by PPFA.